Sony Approves Mortal Kombat: Legacy Kollection Refunds Due to Lag Crisis

Sony Grants Refunds for Troubled Mortal Kombat: Legacy Kollection

Following its recent launch, the Mortal Kombat: Legacy Kollection has quickly become a highly debated topic within the gaming community. The compilation, which features nearly a dozen classic Mortal Kombat titles, was eagerly anticipated by fans. However, the game was released with significant technical flaws that made the experience nearly unplayable for many, especially on PlayStation 5. As a result, Sony’s PlayStation Store has taken the rare step of approving refunds for the digital game.

Input Lag Renders Fighting Game Unplayable

The core issue driving the widespread complaints is the atrocious level of input lag. In a competitive fighting game, responsiveness is critical. Yet, players reported a major delay between pressing a button and the on-screen action. This problem is particularly acute on PlayStation systems, with testing showing higher latency compared to other platforms.

One user on a major gaming board described the experience: “The AI input reading is a downright nightmare and it shouldn’t have been like this still, completely unacceptable, one of the worst ‘remasters’ I’ve ever played.” While the developer, Digital Eclipse, stated the compilation aims for authenticity, the technical faults, including noticeable lag, have ruined the game’s competitive integrity and overall fun.

Technical Issues Force Sony’s Hand

Sony’s policy generally does not permit refunds for digital games once they have been downloaded and played. This is what makes the situation with Mortal Kombat: Legacy Kollection highly unusual. The company has made exceptions only in extreme cases, such as the troubled launch of Cyberpunk 2077. The sheer volume and severity of the performance issues, specifically the input lag and audio glitches, forced customer support to accept return requests for the product on both PS4 and PS5.

Developer Digital Eclipse has acknowledged the problem. They have promised to address the debilitating input lag issues and other technical problems in a future patch. A fix is reportedly planned for release soon across all console platforms. However, for many players who encountered the game-breaking flaws upon launch, the patch may arrive too late.

Players on Other Platforms Also Receiving Refunds

While the issue appears most prevalent and documented on PlayStation, the technical problems are not exclusive to one platform. Players on Nintendo and Xbox consoles have also reported successfully receiving refunds. This confirms the compilation’s widespread performance troubles. Despite the problems, some players are still enjoying the collection and choosing to wait for the promised fixes.

THIS IS our take:

A fighting game being released with “atrocious input lag” is like serving a feast with no flavor—it misses the entire point. While Digital Eclipse is known for incredible preservation efforts, this launch has unfortunately landed as a major fumble, especially on PlayStation. Sony’s decision to issue refunds is a strong, though rare, win for consumer protection. It signals that even digital platforms must acknowledge when a product is fundamentally broken. Hopefully, the promised patch arrives quickly to salvage this highly anticipated collection.

The following links provide references used in this article:

• Sony’s Allowing Mortal Kombat Legacy Kollection Refunds Because the PS5, PS4 Compilation Is a ‘Downright Nightmare’ for Some | Push Square
• PS Store Refunds Issued for Busted New PS5, PS4 Game – PlayStation LifeStyle