UmaMusume Game Steps Up With Refund After Vendor Error
Vendor Disaster at the Live Event
At the live show of UmaMusume Pretty Derby held in October, fans purchased high-end custom flower stands from a third-party vendor. These arrangements ranged in price from around US$450 to US$600 and were meant to show appreciation for the performers. The vendor failed to deliver on their promise. Many ordered stands were not displayed at the venue. Others arrived damaged or did not match the requested design.
Developer Steps In to Rectify
The game’s developer announced on October 31 that after extended discussions with the vendor it confirmed the vendor cannot fulfill the promised refunds. The developer therefore is stepping in to cover the refunds on behalf of the vendor and apologized for the delay. The vendor itself had issued an apology on October 22 citing logistical issues and a transport accident that damaged many arrangements.
Fan Reaction in the Community
Fans expressed frustration and disappointment across Southeast Asia. Many complained about the misled purchase and poor quality delivery. Some appreciated the developer’s quick action to assume responsibility. Others noted it seems unfair that the developer must absorb the cost when the vendor was at fault. The situation shines a spotlight on event merchandise risks in fandom culture.
What This Means for Fandom Transactions
This incident serves as a reminder that when high-price items are used to support beloved franchises, transparency and quality matter greatly. Developers hosting or collaborating with external vendors for event goods may face reputational risk if partner vendors fail. For fans it underscores to check details and vendor credibility when purchasing large fandom-related items.
THIS IS our take
While fans love supporting their favorite games the UmaMusume Pretty Derby incident shows even top titles can stumble when event vendors miss the mark. Hats off to the developer stepping up but it’s clear fandom merchandise still needs better guardrails.
origin: automaton
